Lochaber College SVQ Centre

The SVQ Centre at Lochaber College currently delivers vocational training in administration and customer service. The Centre's core aim is to deliver a reliable, hassle-free, quality service that will benefit both candidates and employers.

SVQs, or Scottish Vocational Qualifications, are workplace qualifications which candidates achieve whilst carrying out their day-to-day work. The SVQ Centre will ensure assessments are carried out regularly in the workplace, support both the candidate and the employer throughout the whole process and provide additional training to ensure candidates get the most out of their training.

For candidates aged between 16 and 24yrs old, it could be possible to receive this training free through the Government Skill Seeker Training Programme. Contact us and we’ll find out for you.

The Qualifications

Administration Levels 1 – 3

Suitable for all those involved in office administration these qualifications cover areas such as working as part of a team, communicating with customers, using databases and spreadsheets, and supporting the arrangement of meetings and events.

Customer Service Levels 2 & 3

Suitable for anyone involved in dealing with the public these qualifications cover areas such as first impressions, customer service problems, promoting improvement, and developing personal skills.

If you’re interested in SVQs, would like more information and to explore the options open to you contact Allison MacInnes at allison.macinnes@lochaber.uhi.ac.uk or alternatively call 01397 874206.